Your Product Never
Sleeps. Neither Do We.
From emergency bug fixes to proactive monitoring — we keep your software running at peak performance around the clock, every day of the year.
500+
Incidents Resolved
99.9%
Uptime SLA Maintained
<1hr
Critical Response Time
5yr
Average Client Tenure
What We Maintain
Full-Spectrum Support,
Zero Gaps
Every layer of your application covered — from the database to the CDN, from dependencies to runtime security.
Bug Fixes & Patches
Response Guarantees
SLA Commitments
We Actually Keep
Every incident tier gets a guaranteed response window — no exceptions, no small print.
Critical Priority
P0 & P1 Incidents
Production is down or severely degraded. We respond, triage, and deploy a fix within 1 hour — 24 hours a day, 365 days a year.
High Priority
P2 Issues
Significant functionality broken for a subset of users. Full diagnosis and fix within a 4-hour window, any day of the week.
Standard Priority
P3 – P4 Tasks
Minor bugs, improvements, and non-urgent updates handled within one business day with full documentation and regression coverage.
Critical & High SLAs apply 24/7. Standard applies during business hours. Enterprise plans include contractual SLA guarantees.
Support Plans
Pick the Coverage
That Fits
All plans include onboarding, codebase audit, and a dedicated point of contact. No surprise invoices.
Essential
For stable products needing reliable reactive support.
- Business hours support (Mon–Fri)
- Bug fixes & patches
- Monthly health report
- Up to 10 hrs/month
- 48hr standard SLA
- Email ticketing
Growth
For active products shipping regularly and scaling fast.
- Extended hours (7am–10pm daily)
- Everything in Essential
- Performance optimization
- Security patching & CVE monitoring
- Up to 30 hrs/month
- <4hr high-priority SLA
- Dedicated Slack channel
- Quarterly roadmap review
Enterprise
For mission-critical products requiring full 24/7 coverage.
- 24/7 on-call coverage
- Everything in Growth
- Dedicated senior engineer
- <1hr critical SLA
- Unlimited hours
- Custom runbooks & docs
- Quarterly architecture review
- SLA backed by contract
How It Works
From Issue Reported
to Issue Resolved
A transparent, documented process that keeps you informed at every step — no black boxes.
API endpoint returning 500 errors in production. Started about 20 minutes ago, affecting ~30% of requests.
You · 14:32
On it. I can see elevated error rates in the logs — looks like a memory leak in the request handler. Deploying a hotfix now, should be live in about 8 minutes.
Qubify Support · 14:34
— 8 minutes later —
✓ Fix deployed. Error rate back to 0%. Root cause: memory leak in request handler — patched, tested, and covered with a regression test. Full RCA in your inbox.
Qubify Support · 14:42
Report
Submit via Slack, email, or our ticket portal — with as much or as little context as you have. We take it from there.
Triage
We assess severity within minutes and assign the right engineer based on priority level and system expertise.
Diagnose & Fix
Root cause analysis first, then the fix — with regression tests to make sure it stays fixed and doesn't resurface.
Test & Verify
Every fix goes through staging before production. No surprises, no regressions, no 'it worked on my machine'.
Deploy & Document
Zero-downtime deployment with a written post-fix summary for your records and future reference.
Solving Complex Challenges Across Every Major Sector
Healthcare software solutions help medical providers improve patient care, optimize administrative workflows, and manage sensitive health data securely.
Modern healthcare platforms are designed to support digital transformation across hospitals, clinics, diagnostic centers, and telehealth providers.
These systems improve communication between healthcare professionals and patients, reduce operational bottlenecks, and create more efficient care delivery processes.
Ready to Get Your Product Properly Maintained?
Tell us what you're running. We'll audit it, scope the right support plan, and have you covered within 48 hours.
Maintenance & DevOps Insights
Guides on keeping production software healthy, monitored, and secure.
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Frequently Asked Questions
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